Telephone and Video Appointments
We are offering increased availability of alternative appointment types. Please specify if you would like an appointment to be over the phone or video. For these appointments please ensure we have the correct phone number to contact you on.
Telephone consultations are available with a clinician during the day. If possible, or in an emergency, you will be transferred immediately. Normally a doctor or nurse will phone you back at a convenient time during or after their scheduled clinic.
For video consultations you will receive an SMS when the consultation is about to start click on the link in the SMS to connect & start the consultation.
If you need to be seen urgently, please tell the receptionist, who will arrange for you to be seen as soon as possible by one of our doctors or our nurse practitioner. If you have an urgent problem which cannot wait for a bookable appointment, our receptionists are able to offer an appointment in our “Acute illness” clinic late morning or early evening.
Junior Doctors and Medical Students
Newnham Walk Surgery is committed to training future GPs and doctors. GP registrars are fully qualified doctors gaining a year’s experience in general practice. Medical students may also work with our doctors from time to time.
We fully appreciate your assistance, but if you would rather not have a medical student present during your consultation, you should feel free to decline.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
If you would like a chaperone to be present during your consultation please let the receptionist know when you make the initial appointment.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Please see the Did Not Attend Practice Policy below.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Evening and weekend appointments now available
We are now offering evening and weekend appointments with a GP or nurse as part of Extended GP Opening hours. These are for routine, non-urgent issues.
You can book your appointment through our receptionist who will give you a time, date and venue for your appointment.
Nuffield Road Medical Centre
Wednesday and Friday evenings 18:30 – 22:00
Saturday and Sundays 08:00 – 20:00
Tuesday evenings 18:30 - 22:00
Saturday 08:00 – 20:00
St. Mary’s Surgery Ely
Monday and Thursday evenings 18:30 - 22:00
Saturday 08:00 – 20:00
Our receptionist will also at be able to answer any questions you have about the service and how to cancel or change your booking.
If you would like to find out more please go to www.openlater.co.uk