If you have an urgent medical issue which you feel needs urgent on-the-day attention please telephone the surgery between 8am and 10am Monday to Friday: 01223 366811.

Our reception team have been instructed by the doctors to ask some basic questions about your health issue.  This information will help in deciding how your appointment request will be dealt with.  Please be aware that you may be asked to complete our online triage form, which will enable the Duty Doctor to decide what appropriate action is needed and whether an on-the-day urgent appointment is required.

**You need to be a registered patient with us to use the medical triage service. Please do not submit a request if you are not registered**

If it is impossible for you to complete the online form then the receptionist can complete the form on your behalf. 

Please ensure that you have given us the correct UK telephone number and that you are available to be contacted at any time after submission of the online form.

The online triage form could be closed at any time depending on our capacity for that day.  If the online triage form is closed please call reception.

 You can also obtain minor illness advice from your local pharmacy or NHS 111. 

Routine Appointments

If you have a non-urgent medical issue please call us after 10am or you can complete the online triage form which is open from 8am – 10am Monday to Friday (the form could be closed at any time depending on our capacity for that day), you do not need to telephone the surgery before completing the form. 

Our reception staff are on hand to take your call if you are unsure whether your medical issue is deemed as urgent.

You can book a routine appointment in advance with a GP or Nurse.

We offer telephone and face to face appointments. However, in some cases you may be requested to come into the surgery as the issue would be best dealt with in person. 

Please telephone the surgery after 10am to book a routine appointment.

 Accident and Emergencies

If you have had an accident and are concerned you have sustained a significant injury for example fracture, head injury, please go to A&E.

If you are experiencing chest pain, new limb and facial weakness, shortness of breath i.e. severe asthma attack, symptoms of sepsis, altered consciousness, or heavy bleeding GO DIRECTLY TO A&E or Call 999 if it is a life threatening situation.

Newnham Walk Surgery is committed to training future GPs and doctors. GP registrars are fully qualified doctors gaining a year’s experience in general practice. Medical students may also work with our doctors from time to time.

We fully appreciate your assistance, but if you would rather not have a medical student present during your consultation, you should feel free to decline.

If you require an interpreter to attend with you when you see the Doctor please notify the receptionist and they will arrange this for you.

Chaperone

If you would like a chaperone to be present during your consultation please let the receptionist know when you make the initial appointment.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00am.

You may only request a home visit if you are housebound, too ill or infirm to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Evening and weekend appointments now available

We are now offering evening and weekend appointments with a GP or nurse as part of Extended GP Opening hours. These are for routine, non-urgent issues.

You can book your appointment through our receptionist who will give you a time, date and venue for your appointment.  

Our receptionist will also at be able to answer any questions you have about the service and how to cancel or change your booking.

If you would like to find out more please go to www.openlater.co.uk